About The Author

Joy Rich

Joy Rich’s academic achievements include an MBA, LL.B. (Law Degree), and a B.A. in Political Science. She was also a Florida Supreme Court Certified Family Mediator. Additionally, she is a skilled ADR trainer. Joy has taught thousands of people the CALM Dialogue; a 4-Step conflict resolution method she developed. The primary focus of her attention is now on creating peaceful resolution techniques that will aid in the advancement of communication for all.